Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vitamart’s relationship with you in relation to this website.

The term ‘Vitamart’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 11 Cartledge Street, Casey ACT 2913, Australia. Our Australian Business Number (ABN) is 75 534 196 468. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Vitamart’s prior written consent.

Shipping Policy

All orders will be processed within 1 – 3 business days depending on verification results.

Regular Shipping

• 5-7 business days for major cities
• 5-15 business days for regional and rural areas

Pick up
Unfortunately we do not have a pick up service and the best to place an order is through our website.

Return Policy

Vitamart is committed to making your shopping experience as easy and stress-free as possible. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies outlined below. Our return policy is in accordance with Australian Consumer Law. All returns must be returned within 7 days of parcel receipt.

Please note that in the interest of public health and safety, we are unable to provide a return on medications, prescription items, vitamins, baby formula, therapeutic products and adult toys.

Proof of Purchase
Please keep your receipt or order number handy while contacting us as it will help us locate your purchase.

Change of Mind
Vitamart is happy to offer a return if you change your mind, but also reserves the right to decline a return if the requirements are not satisfied within our policies.

• Must be returned within 7 days of parcel receipt
• Must be in its saleable condition (i.e. product in its original packaging, unopened, unused)

Cancellations
Orders cancelled at the request of the customer may incur a fee of $10 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. Cancelling orders that have been shipped must be posted back to us, at the expense of the customer. The product to be returned must be packed securely and must be sent via registered post in order for you to be able to track the parcel.

Please note that the customer will be responsible for the product until it is received by us. Products that have been tampered with cannot be refunded. Postage costs will not be refunded.

Incorrect or faulty product
Vitamart offers a replacement or refund if any products delivered to you are damaged or incorrect.

Incorrect product delivered
In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer service team within 7 days of parcel receipt. Our customer support, upon looking into the issue will help you with a pre-paid shipping label to return the product. You can then choose to either have the correct product re-delivered at our cost or receive a full refund.

Damaged/Defective product delivered
In such a scenario where the product you received is damaged or defective please contact our Customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Our customer support, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:

1. Place you in contact with the manufacturer (warranty support)
2. Replacement
3. Refund you for the product
4. Exchange the product

Refund
If you used your credit card to purchase online, your approved refunds must be processed on the same credit card.

NOTE: All returns will need to be confirmed with us first before returning the products. Unauthorised returns may be refused. No item will be refunded until received by us.

Our customer service team can be reached via email (Monday to Friday between 9am to 5pm AEST).

Returned products will be checked. The products are your responsibility until they reach our warehouse. Please ensure the product is packed in a sturdy and secure manner so as to avoid any damage in transit.

 

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